This page (Privacy Policy or Policy) explains how Closing Cloud AI collects, uses and discloses information. It also describes the security measures used to protect information stored through Closing Cloud AI services (the Services). The company is owned and operated by Saher. By using the Services, you consent to the practices described in this Policy.
Information Closing Cloud AI Collects and Stores
SMS Consent Disclosure
By opting in, you expressly consent to be contacted by Closing Cloud AI at the phone number you provided, including through automated or pre recorded calls and text messages, for the purpose of scheduling consultations, responding to inquiries, and providing service related communications.
Consent to receive automated communications is not required as a condition of purchasing any service.
Message and data rates may apply depending on your mobile carrier and plan. Message frequency may vary based on your interaction with the Services.
You may opt out of SMS communications at any time by replying STOP to any text message. After opting out, you will receive a confirmation message and no further messages will be sent unless you opt in again.
Personal Information
When you request more information or register to use the Services, Closing Cloud AI may require your name, company name, address, phone number and email (Personal Contact Information). Because the Services are designed for real estate professionals, this information may also include brokerage information, lead sources and calendar integrations required to configure the system.
When purchasing Services, Closing Cloud AI may require billing name and address, payment details and other information required to process payments (Billing Information).
Data, Diagnostic Information and Login Information
Clients using the Services may upload or connect data such as real estate leads, property inquiries, contact information, calendars, CRM data and related materials (Data).
Because the Services provide automated lead response, SMS communication and AI voice conversations with inbound leads, interaction data such as conversation transcripts, call logs, response timing and appointment activity may also be stored.
Technical errors or service diagnostics may generate reports that include operating system version, device details, browser details and account email if provided (Diagnostic Information).
Login details may be stored locally through cookies or authentication tokens to allow secure access to dashboards and system tools (Login Information).
Analytics Information
Closing Cloud AI may use cookies, analytics tools and similar technologies to collect information such as browser type, IP address, pages viewed, links clicked and usage patterns within the system (Analytics Information). This information helps monitor service performance and improve functionality.
Geo Location Information
Closing Cloud AI does not collect real time location data from users or leads. If location based services are introduced in the future, permission will be requested.
How Closing Cloud AI Uses Collected Information
Personal Contact Information
Personal Contact Information is used to operate the Services, configure client systems, communicate with users, provide updates, send service announcements and respond to support requests.
Billing Information
Billing Information is used to process payments, manage subscriptions and maintain account records.
Data, Diagnostic Information and Login Information
Data collected through the platform is used to deliver the core services, including automated lead response, lead qualification, appointment scheduling and system performance monitoring. The system logs leads, conversations and appointments so clients can track interactions and follow up appropriately.
Diagnostic and login information is used only to administer, secure and improve the Services.
Analytics Information
Analytics information is used to understand how users interact with the system, improve service reliability, monitor response speed and ensure the platform operates correctly.
Sharing and Disclosure, SMS Communications and Consent, SMS Consent Collection
Closing Cloud AI may collect mobile phone numbers when users or inbound leads voluntarily provide them through website forms, lead forms, onboarding forms, service inquiries or account registration.
By submitting a phone number and opting in, users consent to receive SMS communications generated by the Closing Cloud AI system on behalf of the client.
SMS consent is obtained only through clear affirmative action by the user or lead. Consent to receive SMS messages is not a condition of purchase.
Use of SMS Communications
SMS messages may be used for purposes including but not limited to:
• Immediate responses to inbound real estate inquiries
• Appointment confirmations and reminders
• Follow up messages regarding property inquiries
• Open house invitations or property updates
• Service related notifications or support communications
Message frequency may vary depending on user activity and lead interactions. Message and data rates may apply depending on the mobile carrier.
Opt Out of SMS Communications
Recipients may opt out of SMS communications at any time by replying STOP to any SMS message. After opting out, a confirmation message will be sent and no further SMS messages will be delivered unless the user opts in again. For assistance, recipients may reply HELP or contact support.
Mobile Information Sharing Statement
No Mobile Information Sharing or Sale
Closing Cloud AI does not sell, rent, trade or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with trusted service providers required to deliver messaging services, such as telecommunications providers or messaging platforms. These providers are contractually required to protect the information and may only use it to deliver services on behalf of Closing Cloud AI.
Text messaging originator opt in data and consent information will not be shared with any third parties except when necessary to deliver the messaging service or comply with legal obligations.
Third Party Applications
The Services may integrate with third party tools such as CRM systems, calendar platforms or other business software used by real estate professionals. Closing Cloud AI is not responsible for how those third parties use data once it is transmitted to their systems.
Marketing and Publicity
Clients agree that Closing Cloud AI may identify them as customers and may reference their business name or logo in marketing materials unless a written request is made to opt out.
Sale of Personal Information
Closing Cloud AI does not sell, rent or trade personal information.
Service Providers and Business Partners
Closing Cloud AI may share information with service providers required to deliver the Services, including software infrastructure providers, analytics services, messaging platforms, payment processors and technical support teams. These providers are required to protect the information and may not use it for any other purpose.
Non Personal Information
Non identifiable information such as aggregated usage statistics may be shared for analytical or operational purposes.
Use and Disclosure of Information
Closing Cloud AI does not disclose personally identifiable information except as described in this Policy. Non personal and aggregated information may be used freely.
Internal Use of Personally Identifiable Information
Servers and infrastructure used to deliver the Services may be located in the United States.
Information is used to develop services, process transactions, provide support, configure automated lead response systems and improve system performance. Access is restricted to individuals who require the information to operate the business.
Closing Cloud AI may disclose information when necessary to cooperate with legal investigations, respond to fraud concerns, protect rights or comply with legal obligations such as subpoenas or court orders.
If Closing Cloud AI merges with or is acquired by another company, the successor entity may access relevant information but must continue to follow this Policy until it is updated.
Data Retention
Information is retained while an account is active or as long as necessary to provide the Services. Clients may request account deletion by contacting support. Some backup data may remain stored for a limited period as part of normal system maintenance.
Changes to the Privacy Policy
Material changes to this Privacy Policy may be communicated by email or posted on the Closing Cloud AI website. Users should maintain an active email address and review the Policy periodically.
If ownership of Closing Cloud AI changes, users will be notified in advance and will be informed if data practices will change.
GDPR
Users located in the European Union, United Kingdom, Norway, Iceland, Liechtenstein or Switzerland may have additional rights under the General Data Protection Regulation (GDPR). These rights may include access, correction, deletion, restriction and portability of personal information. Requests must be submitted in writing.
CCPA
Users located in California may request access, restriction or deletion of personal information under the California Consumer Privacy Act. Requests may be submitted through the website or by contacting support.
Community Features
If Closing Cloud AI provides public areas such as community discussions, forums or shared knowledge bases, information shared in those areas may be visible to others and may remain accessible even after an account is closed.
Questions or Complaints
Questions regarding this Privacy Policy may be directed to the company owner.
